FREQUENTLY ASKED QUESTIONS (FAQ)
Send us via email additional questions about our house cleaning service or other home services that you would like answered, please email our help-desk for quick and friendly assistant at housemaidservices@live.com
Its your choice. Many customers of our house cleaning service prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes.
We might send you one maid, or two. It all depends on how big the place is, and the kind of job that needs to be done.
The House Maid Services offers a wide variety of additional house cleaning service options and special projects that can be tailored to your exact needs. Contact your local House Maid Services office for more information about specific projects and guidelines.
HMS will always arrive at your home with our own cleaning products and equipment. All of our products are environmentally-preferable and are safe for small children and pets. However, there might be some specific equipments like certain products that you may have and prefer we use. When you call our representative, you will know before the maid goes to your house all the details of the service.
We make every effort to have the same cleaning service team member in your home. Occasionally there may be a change in a team member due to illness. The House Maid Services job is to learn your home and to teach other members to deliver the quality that you would expect.
Team members are trained before they are permitted to enter your home. This will continue as we learn about new products and methods and to reinforce prior training.
Payments is due at time of service. You may pay by cash, personal check, cashier check, or money order. If you arent' home during our first visit, we will ask you for the full estimated amount, plus tax (7%). On regularly scheduled visits, we ask you to leave payment on the kitchen countertop.
Fees are based on the condition and size of the home. It is best to contact the local HMS serving in your area for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. We provide no obligation estimates for cleaning service right over the phone or via email.
Our Maids do not step on ladders due to safety precautions.
Estimates given over the phone are based on the information that the customer provides. Once the Maid arrives at the workplace, if the description of the House/Apartment is too dirty or is bigger than described, the Maid will notify the Agency, and the price is subject to change. Depending on the conditions of the place, we have the right to deny doing the job, as it might involve a lot more than just regular cleaning. The Maximum hours a Maid can stay cleaning is 5 hours daily, anything further than that will include additional charges.